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Normandy Local Reference INFOrmation

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Lost/Stolen Bank/Credit Cards, Cheques, Mobile Telephones in France

Personal effects lost or stolen? Here are notes on who to call and what to do.

Note: a lost or stolen bank card, credit card or cheque book should be reported to the nearest Police Station to the place in which the theft happened. The police will provide a certificate for the issuing authority (the bank) and insurance company. This is a Récépissé de declaration de vol.

Lost or Stolen Credit Cards

The weblinks are to the lost and stolen advice page for each card provider, giving information on what to do in the event of card loss or theft:

Diner's Club	Website
MasterCard (emergency in France)	Tel: 0800 901 387 Website
MasterCard: to report loss, theft or card fraud to the National Centre d'Opposition	Tel: 08 92 705 705
American Express Cards & Travellers' Cheques	Tel: 0800 832 820 Website
Visa (Global card assistance service)	Tel: 0800 901 179 Website

Lost or Stolen Cheque Books

Lost or stolen cheque books Tel: 0892 683 208

Lost or Stolen Mobile Telephone

Any new mobile cellular telephone comes with:

a SIM Card with number. This is your telephone number. Access can be protected by personalising your card with a 4 digit PIN number.
an IMEI number (International Mobile Equipment Identity). This is your mobile's unique identification number

The IMEI number protects you if your phone is lost or stolen. It is usually printed beneath the battery or can be found by typing the following:

To find IMEI number, enter: * # 0 6 # on the keypad

Note the number and keep it separate from your mobile. If your mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. If you wish to report the theft, supply the police with the IMEI number.

Orange
If you have a contract	Tel: 0 825 05 700
If you have a Mobicard	Tel: 0 825 05 700
Report loss by Web	Website Click: Mobile volé ou bloqué
From outside France	Tel: 00 33 6 07 62 64 64
Bouygues Telecom
If you have a contract	Tel: 0 800 29 1000
If you have a Card Nomad	Tel: 06 68 63 46 34
Report loss by Web	Website Click: Espace Client
From outside France, contract	Tel: 00 33 1 46 10 86 86
From outside France, Card Nomad	Tel: 00 33 6 68 63 46 34
SFR
If you have a contract	Tel: 06 10 00 19 00
If you have SFR La Carte	Tel: 06 14 00 19 00
If you have Universal Music Mobile	Tel: 06 12 00 12 00
Report loss by Web	Website
From outside France, contract	Tel: 00 33 6 10 00 19 00
From outside France, SFR La Carte	Tel: 00 33 6 14 00 19 00
From outside France, UMM	Tel: 00 33 6 12 00 12 00